IMS: Effective Conflict Resolution: An
Essential Leadership Asset
How a leader manages conflict and facilitates its resolution
directly impacts the bottom line and the performance of those they
lead. This hands-on course will prepare leaders to do three things:
(1) to understand their conflict styles, strengths and areas for
development; (2) to learn and apply three tools for effective
conflict resolution; and (3) to reflect on and plan for managing an
actual conflict they are experiencing in the workplace. Ms. Irma
Tyler-Wood is a Partner with Ki ThoughtBridge. She is co-author of
the book Expand the Pie: How to Create More Value in Any
Negotiation. Prior to her work at Ki ThoughtBridge, she practiced
corporate law in Washington, D.C., and had careers in education and
government. While at Harvard Law School, she worked as a
negotiation Teaching Fellow with Roger Fisher and served as the
Assistant Director of the Conflict Clinic at the Harvard
Negotiation Project. At Ki ThoughtBridge, Ms. Tyler-Wood consults
nationally and internationally with corporate, government, and
other public sector clients in resolving complex, high stakes
disputes. She has advised and coached corporate and government
clients to enable them to implement major change initiatives,
resolve complex multi-party disputes, and create, enhance, and
repair strategic business relationships. Ms. Tyler-Wood has done
extensive work in education, and advising educators in universities
and public school systems in areas ranging from collective
bargaining contracts to school reform initiatives. She has also
applied conflict resolution frameworks to help individuals and
organizations address "glass ceiling" issues and diversity as it
impacts team effectiveness. In a decade of experience in this
field, organizations with which Ms. Tyler-Wood has worked include
IBM, Liberty Mutual Insurance, Eastman Kodak Company, Polaroid
Corporation, Bank of America, Morgan Stanley, AT&T, Bell Labs,
Smith College, and Boston Public Schools.
Date: Thursday, August 11,
2011
Time: 9 a.m. – 4 p.m.
Location: 515 US Highway 1 South,
Iselin, NJ 08830-3010
Campus: Other
Regular Admission/Price: $325
Target Audience: Administrators who
supervise
Register Now
Event ID: 2036