Job Title
Technical Support Specialist
Department
Information Technology
Campus
Staten Island
Job Description
The Support Specialist is responsible for providing service and
support to users of desktop computing technology and classroom
multimedia technology in a particular geographic location (unit) at
the University. If a Specialist is not assigned to a specific
location of responsibility, the incumbent is asked to specialize in
a particular area of expertise in Information Technology desktop
support (i.e., printer repair, image creation, Macintosh
support). The incumbent proactively seeks to provide support
by learning the business of the unit and anticipating their needs
to the greatest extent possible.
Responsibilities
- Provides world class service and quality support of desktop and
multimedia technology to users of a single unit or assigned area of
specialty.
- Ensures that computing and A/V equipment is fully functional
and meets users needs.
- Mentors and assists technical representatives when
necessary.
- Implements and upholds University policy to facilitate an
atmosphere conducive to learning and research.
- Ensures that computing hardware and cabling are neat in
appearance and orderly in operation.
- Ensures that constituents are informed of relevant issues in a
timely manor.
- Assists with the initial setup, maintenance, upgrade, and
deployment of computing and multimedia hardware and, if applicable,
its integration into the network.
- Ensures that all computing and multimedia assets are properly
secured.
- Assists with software and OS setup, installations, updates and
maintenance.
- Participates with others in IT to configure and setup hardware
and integrate it into the SJU network.
- Stays abreast of latest technology used in an educational
environment.
- Performs other miscellaneous duties as required.
Qualifications
- Bachelor’s degree in Computer Science or related field
preferred.
- Two years customer service experience and one year technical
experience required.
- Must possess the technical knowledge and skill necessary to
successfully troubleshoot routine hardware and software problems;
experience with the use of technology in an educational
environment.
- Must be willing to work flexible hours, including early
mornings, evenings, and weekends if necessary.
- Proven troubleshooting ability.
- Ability to maintain a diplomatic and professional attitude with
students, faculty, and staff.
- Excellent communication and documentation skills required.
- Must be able to lift at least 40 pounds.
Salary
Salary commensurate with your qualifications, experience, and
contingent upon the departmental budget.
Submitting for this Position
Please send a cover letter and a resume to employment@stjohns.edu and
Reference Job 1013 in the subject line.