Job Title
Senior Tech Support Specialist
Department
Information Technology
Campus
Manhattan
Job Description
The Senior Specialist or Team Leader acts as a representative of
Information Technology to a single college, school, or unit at the
University. The existing major groups are: St. John’s
College, the Tobin College of Business (TCB), the College of
Professional Studies, the School of Pharmacy, the Law School, the
Library, the School of Education, Metropolitan College, the
University’s administration, the Manhattan Campus (a branch of
TCB), the Oakdale campus and the members of the residence
village. This individual, along with his/her technician
colleagues, provides service and support to the constituents of the
group he/she represents. He/she proactively seeks to support
the represented college, school, or unit by communicating
frequently with the group’s appointed liaison to Information
Technology. To accomplish this, it is encouraged that the
senior specialist learns the business of the college, school, or
unit and to anticipate their needs to the greatest extent possible.
The Senior Specialist must possess the technical knowledge and
skill necessary to successfully troubleshoot advanced hardware and
software problems. The Senior Specialist must be willing to work
flexible hours, including early mornings, evenings and weekends if
necessary. It should be noted that the nature of the Senior
Specialist position for the Manhattan Campus is unique in that it
is one of elevated responsibility and autonomy.
Responsibilities
- Provides world class service and quality support of desktop and
multimedia technology to users of a single college, school, or
unit.
- Maintains multiple platform hardware and software on desktop
computers. Ensures that equipment is fully functional and
users’ needs are met.
- Implements and upholds University policy to facilitate an
atmosphere conducive to learning and research.
- Ensures that computing hardware and cabling are neat in
appearance and orderly in operation.
- Ensures that constituents are informed of relevant issues in a
timely manner.
- Assumes a lead role with the initial setup, maintenance,
upgrade, and deployment of computing and multimedia hardware and,
if applicable, its integration into the network.
- Ensures that all computing and multimedia assets are properly
secured.
- Assists with software and OS setup, installs, updates and
maintenance.
- Stays abreast of latest technology used in an educational
environment
- Performs other miscellaneous duties as required.
Qualifications
- Bachelor’s degree in computer science or related field OR five
years specific technical experience.
- Two years customer service experience.
- Two years technical experience.
- Excellent knowledge of the use of technology, with a focus on
computer software / hardware in an educational environment.
- Advanced troubleshooting ability.
- The ability to maintain a diplomatic and professional attitude
with students, faculty and staff.
- Excellent communication and documentation skill.
Salary
Salary commensurate with your qualifications, experience, and
contingent upon the departmental budget.
Submitting for this Position
Please send a cover letter and a resume to opportunities@stjohns.edu
and Reference Job 1053 in the subject line.