Job Title
Temporary Customer Service Representative-Outbound
Department
St. John's University Customer Service Center
Campus
Queens
Job Summary
Conduct outbound calls and surveys for designated departments and
specific projects. Provide professional, quality, outbound
telephone support to targeted groups.
This position is a front line, telemarketing position that
requires precise attention to detail, strong customer service
skills with a professional and courteous work ethic and
demeanor.
Responsibilities
- Provide courteous and expedient outbound telephone customer
service.
- Satisfy all outbound call requirements by gathering and
disseminating accurate information.
- Maintain accurate logs/data entry of all relevant information
to document projects.
- Maintain a timely and efficient workflow of calls processed
based on department objectives and standards.
- Provide insight, suggestions and comments on operational
procedures, call analysis and training issues to management which
would contribute to more efficient and productive call processing
and telemarketing.
- Demonstrate a proactive customer service work ethic to both
internal and external customers.
- Report to work as scheduled, log on to ACD and process
assignments as delegated by department manager.
Qualifications
- Bachelor's degree (preferred) or High School Diploma with
minimum two years experience within an ACD Call Center environment
supporting large volumes of incoming and outbound calls a
plus.
- Must have good interpersonal and communication skills both
verbal and written.
- Quick learner and decision maker with the ability to solve
problems and provide necessary feedback to management as
required.
- Knowledge/experience with inbound ACD system a plus but not
required.
Hours
5:00 PM -9:00 PM
Submitting for a Position
Interested candidates should send their resume and cover letter to
Richard Jennings at jenningr@stjohns.edu.
Salary commensurate with qualifications, experience and is
contingent upon the departmental budget.